Now this next page of the job application if you help best points?

A.very ineffective B.somewhat ineffective C.neither effective nor ineffective D.somewhat effective E.very effective


Rate the effectiveness of each action listed below for dealing with an angry customer who has come to you with a complaint.





1.Outlining reasons why the customer's concern is not right.


2. Asking for the customer's ideas about how to best deal with the concern.


3.Listening to the customer's concern and saying nothing.


4.Asking questions about specific reasons why the customer is upset.


5.Referring the customer to a more experienced coworker.


6.Listening to and understanding how the customer feels about the situation.

Now this next page of the job application if you help best points?
1. A


2. E


3. A


4. E


5. E (if you don't know about company policy)


6. E


good luck
Reply:1. D, they will still think they r right thogh


2. E, people like to be heard


3. A, they r just going to think u know nothing


4. E, You need to understand what happened


5. D, If u need 2 do this, dont make them wait, take them personally.


6. E, Put yourself in the situation they have.
Reply:1. D


2. E


3. E


4. E


5. D


6. E


GOOD LUCK!!!!!!
Reply:You again? Now that I have seen both sections, I think they are not looking for right or wrong answers. More so, they are looking at the general pattern of behavior and whether you are consistent. All of the 6 questions are designed to find out whether you are a listener with patience that is required for conflict resolution or impulsive and inconsistent instead. They are not looking for right or wrong answers. The worse thing you can do is to jump around in your answers. It shows unpredictability. All the 6 questions are part of the conflict resolution skill set and can all be effective.